Find a tone that is not too low and not too high; somewhere between zen master and perky cheerleader.
Celebrate the world of pampering.
It's not about the treatment so much as it is about the "experience".
Practice the art of "gracious stalling".
Maintain a constant stream of helpful and purposeful chat whilst making a phone booking (especially when learning a new computer system!).
Check out the ABSOLUTELY GORGEOUS company I am now working for! Endota Spa has two locations in Lorne. How lovely to work in the spa industry for a bit of a sea change!
1 comment:
Succulent!
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